What we do
Marblehead Water Damage Pros is a dispatch service for water damage and mold restoration on the North Shore of Massachusetts. When you call, you describe what is happening, and the call is routed to licensed and insured restoration professionals who work in your area.
The line is answered around the clock because water does not wait for business hours. A supply line can fail on a Sunday night, and a nor'easter can push water into a basement at 3 a.m.
Where we work
Our office address is 17-21 Essex St in downtown Marblehead, Essex County. From there the service covers Swampscott, Salem, Lynn, Peabody and Beverly, along with Marblehead itself.
The service area page explains how each town is covered and which ZIP codes belong to which page.
What the work covers
The main service is water damage restoration: water mitigation, emergency water removal, water damage cleanup, water damage repair and flood damage restoration. Mold remediation is the secondary service and often follows a leak that went unnoticed.
Each page explains the work in plain words, including what it involves, what changes the scope, and what you can do while you wait.
What we do not do
We do not waterproof foundations, repair plumbing fixtures, or provide legal and insurance advice. Restoration is the work that happens after water gets in, and a leak source still needs a plumber or roofer to fix it.
We also do not promise how a claim will go. Your insurer decides coverage, and the best step is to read your policy or ask your agent before work begins.
How a call works
You describe the situation, the dispatch line asks a few questions about the source, the type of water and the rooms affected, and a crew is sent when one is available. Scope and price are explained before work starts, so you know what is planned and why.
If there is any electrical, gas or sewage risk, we will tell you to call 911 or the utility first and stay out of the area until it is safe.
Safety steps we ask every caller to follow
- If you smell gas or see sparks, leave the building and call 911 or the utility before you call us.
- Do not touch electrical equipment while standing in water.
- Keep people and pets out of any water that may be contaminated.
- Shut off the water at the main valve if the source is a supply line.
Frequently Asked Questions
Is Marblehead Water Damage Pros a restoration company or a dispatch service?
It is a dispatch line that connects callers with licensed and insured restoration professionals serving the North Shore. The professionals who come to your property perform the work.
Do you answer calls at night and on weekends?
Yes. The dispatch line is open 24 hours a day, seven days a week, including holidays.
Where is your office?
The address is 17-21 Essex St, Marblehead, MA 01945. The service is call-based, so please phone the dispatch line instead of visiting without an appointment.